Privacy policy

1. Who is responsible for processing your data?

The data controller of your personal data is DEMAR IBÉRICA SERVICIOS S.L. (hereinafter, “OLISSEN”), with Tax ID B-88493887 and registered office at Avenida de Fuentemar 20, Nave B21, 28823 Madrid, registered in the Madrid Commercial Registry, Volume 39667, Page 136, Sheet M-704840, Entry 1.

This Privacy Policy governs access to and use of the website (hereinafter, the "Website") that OLISSEN makes available to Internet users (hereinafter, the "Users") interested in the content ("Content") and services ("Services") offered by OLISSEN.

Contact email: info@olissen.com

2. Recommendations

Please read and follow these recommendations carefully:

  • Keep your device protected with updated antivirus software against malware or spyware that could compromise your Internet browsing or stored information.

  • Read and review this Privacy Policy and all legal notices made available by OLISSEN on the Website.

3. Information collected by OLISSEN through the Website

For the correct operation of the Website, OLISSEN may access the following data provided, where applicable, by the User:

  • Identification data: name and surname.

  • Contact data: email, mobile phone, and postal address.

  • Billing data: bank or financial information when a purchase is made.

4. Legal basis for data processing

The legal basis for OLISSEN to process Users’ data through the Website is the consent given by the User, in accordance with Article 6.1(a) of the GDPR.

By accepting this Privacy Policy and checking the corresponding boxes, the User consents to such processing.

OLISSEN treats your privacy and personal data with the utmost care and in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).

Users may withdraw their consent at any time by sending an email to info@olissen.com, without affecting the lawfulness of processing based on prior consent.

5. Purpose of data processing

The personal data collected by OLISSEN may be used for the following purposes, depending on the User’s consent:

  • To provide the services offered through the Website, namely the sale of sunglasses.

  • To manage, process, and respond to Users’ requests, inquiries, or incidents.

  • To send commercial communications or information about OLISSEN’s products and services by telephone, email, SMS/MMS, or equivalent electronic means.

6. Accuracy of User-provided data

The User guarantees the accuracy of the personal data provided and undertakes to notify OLISSEN of any changes. OLISSEN reserves the right to deny services to Users who provide false data, without prejudice to other legal actions.

Users are advised to protect their data diligently using appropriate security tools. OLISSEN is not responsible for theft, unauthorized modification, or data loss.

Any modification or update of data must be communicated to OLISSEN through the channels specified in this Privacy Policy.

7. Data retention

Protecting Users’ privacy and personal data is a priority for OLISSEN. Therefore, OLISSEN ensures that only authorized personnel have access to User data.

Personal data will be kept as long as it remains necessary for the purposes for which it was collected, unless the User revokes consent or requests deletion.

Afterward, OLISSEN will keep the information blocked for legally required periods.

OLISSEN undertakes to maintain confidentiality and comply with applicable data protection laws.

8. Users’ rights

Users have the right to:

  • Access their personal data.

  • Request rectification of inaccurate data.

  • Request deletion of their data.

  • Request restriction of processing.

  • Object to processing.

  • Request data portability.

Users also have the right not to be subject to automated decision-making.

These rights may be exercised by emailing info@olissen.com, stating the reason for the request, or by writing to Avenida de Fuentemar 20, Nave B21, 28823 Madrid.

Requests must include:

  • The User’s full name.

  • The specific request being made.

Without prejudice to any other remedy, Users have the right to lodge a complaint with a Supervisory Authority, particularly in the country where they reside, work, or where the alleged infringement occurred.

9. Data security

OLISSEN has implemented all necessary measures to prevent misuse, unauthorized access, loss, or alteration of User data, allowing access only to authorized personnel.

OLISSEN maintains appropriate security levels in accordance with applicable law and uses all available technical means to prevent loss, misuse, alteration, unauthorized access, and theft of data, while noting that Internet security measures are not infallible.

OLISSEN is committed to confidentiality and secrecy regarding personal data and will not be liable for damages arising from the User’s failure to comply with these obligations.

10. Transfers or disclosures to third parties

No personal data will be communicated to other controllers or transferred internationally, except to data processors providing essential services (such as commercial communication management).

Where processors are located outside the European Economic Area, OLISSEN ensures adequate protection measures are in place—either through adequacy decisions by the European Commission or by standard contractual clauses approved under the GDPR.

All OLISSEN personnel and collaborators are required to maintain confidentiality regarding any personal data to which they have access.

11. Questions

For any questions regarding this Privacy Policy, please contact us at privacy@olissen.com.

12. Acceptance and consent

The User declares that they have been informed of the conditions governing the protection of personal data and accepts and consents to their processing by OLISSEN in the manner and for the purposes stated in this Privacy Policy.