Shipping policy

SHIPPING AND DELIVERY OF PRODUCTS

We offer free shipping throughout Spain (mainland, Balearic Islands, Canary Islands, Ceuta, and Melilla) and to the following countries: Germany, Andorra, Austria, Belgium, France, Italy, the Netherlands, and Portugal.

For other EU countries, automatic rates will apply during checkout.
International shipments outside the EU may incur customs duties or additional charges, which are the customer’s responsibility.

OLISSEN also provides several pickup points available on the Website for selection.

Estimated delivery times:

  • Spain: 1–3 business days from order confirmation.

  • European Union: 2–5 business days.

Orders are prepared and shipped Monday to Friday, from 9:00 a.m. to 5:00 p.m.
Orders placed outside these hours will be processed on the next business day.

If you created an account when placing your order, you can track your shipment in the “Orders” section of your account.
You will receive a tracking link via email and/or SMS once your order has been processed.
If you cannot access the tracking information, please contact the OLISSEN team at info@olissen.com.

Absence of the User or Customer at the time of delivery

If delivery occurs when the User is not at the specified address, OLISSEN informs that up to three delivery attempts will be made.
In case of continued absence, the order will remain available for 10 days at the courier’s designated pickup point.
If the customer does not collect the product, a refund will be issued minus logistical costs incurred.


Incorrect shipment

If the User receives a different product from the one ordered, they must initiate a return following the procedure outlined in these Terms and Conditions, specifying that it is an incorrect shipment.
OLISSEN will contact the User as soon as possible to provide the necessary instructions and resolve the issue promptly.

Changes to the delivery address

Once the order is in transit, it will not be possible to modify the delivery address, as this would generate additional costs.
Please ensure that all delivery details are correct before confirming your order to avoid delivery issues or unnecessary expenses.

Haven’t received your order?

If the estimated delivery time has passed, we recommend contacting the courier company directly to check the shipment status.

If the order appears as “delivered” but has not been received, please email info@olissen.com with your order number and full name, and our team will help you resolve the issue.